Customer Service Dispatcher

Seeking a Customer Service Dispatcher in the Schenectady area. The Customer Service Dispatcher works in a customer service capacity scheduling and maintaining customer assignments in a fast paced environment and under tight deadlines. Strong work ethic, ability to learn and think quickly and creatively are essential.

Duties and Responsibilities:

  • Accepts customer requests via phone, e-mail and customer web portals.
  • Creates work orders in the customer software and monitors their progress.
  • Prioritizes and dispatches calls in accordance with customer specifications and is aware of customer priorities anddeadlines.
  • Coordinates with the Parts Department related to the re-scheduling of calls with parts ordered and back-ordered.
  • Responsible for knowledge of customer/project requirements and parameters necessary for valid customer billing andworks with Service Technicians to ensure compliance.
  • Constantly monitors/processes/responds to e-mail, customer portals, the prioritization of calls to be dispatchedand the status of incomplete calls.
  • Teamwork and constant communication with co-dispatchers, other departments, service technicians via phone and email.

Qualifications

  • Prior dispatch experience in a service-oriented environment is highly desirable (HVAC/R, Telecom, Equipment Repair).
  • High level of accuracy, attention to detail, completeness and absorbing incoming information.
  • Ability to multi-task in a fast paced, high volume business, to value and acknowledge the need for team work, and also to be an independent decision maker.
  • Responsible for making decisions based on geographical knowledge, knowledge of customer requirements and knowledge of service technician strengths and capabilities.
  • Proficiency in MS Office software especially Word, Excel, Outlook.
  • Reliable attendance is a must.

Compensation:

This is a Full-Time, 40 hour per week position with occasional available overtime. A competitive compensation and benefits package is included

 

Location:
Schenctady, NY
Pay Range:
$15-18/hr

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